Shuttle Nightmare Update

It took a while, and a threat to go to the media and consumer watch dogs, but South And East Bay Shuttle finally refunded me my $36 unused fare.

It was a bit funny. I sent a note threatening that I would take action and received a call a day later from the manager. She said that my refund had already been processed a week earlier and that she'd fax me the credit card credit slip to proof it. When I received the fax, the credit was processed that same day, not a week earlier.

I don't believe I would have received any refund without threatening to report the company to the Better Business Bureau, San Jose Mercury News Action Line and Consumerist.com. Also, the manager disputed my story and claimed there were several shuttles late that Sunday night that departed from SFO.

Well, I was the one out there for an hour and a half in the rain after midnight and I saw plenty of Super Shuttle vans, but only one South and East Bay van, nearly two hours after I first called them. And that van went to the East Bay, not the South Bay. I won't be taking a South and East Bay Shuttle anytime soon and recommend other travelers avoid the company as well.